I have a canon MG2900 and everytime I want to scan it says error the code is 5,157,69.HELP

[MichellexKate]

My scanner wouldn't scan it always say error and some reasons but I checked I am connected to the printer so I dont know why I couldnt print.

[Patrick]

Hi MichellexKate,

The error that you are experiencing is usually caused by security software that is installed on your computer.

Please temporarily disable any firewall or antivirus that is currently running and then attempt to scan again.