Greetings,
The MB2720 supports three connection methods. USB, Wi-Fi direct and wireless.
Can you confirm the connection method you're using. My recommendation is Wi-Fi direct or Wi-Fi. Wi-Fi direct allows your mobile device to connect directly to the printer without a network.
Wireless requires an external network that your printer and mobile device connect to for communication.
If you're using Wi-Fi direct, the printer has to be put into Wi-Fi direct mode.
If you're using Wireless, You need to put the printer into wireless setup and connect it to your network. Your Android device also needs to be connected to the same network.
One of the above steps is often what people miss during set up.
For wireless network connection, the printer requires a 2.4 GHz broadcast that uses WPA2 encryption.
Customer support is open Monday through Friday. Their telephone number is 1-800-652-2666. If you want to go this route, I would suggest registering your printer in your MyCanon account before you call them.
Home - MyCanon https://share.google/ABvyLR54pQmAbdsfy
These setup instructions should help. 🙂
How to initiate Cableless setup - MB2720 https://share.google/6wzopLugk6Mvvw39J
For best experience. I recommend the Canon print app as well.
Canon Print App - Google Play https://play.google.com/store/apps/details?id=jp.co.canon.bsd.ad.pixmaprint
If you have any questions or need more assistance just reply. 🙂
~Rick
Bay Area - CA
~R5 C (1.1.2.1), ~R50v (1.2.0) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 10 ~CarePaks Are Worth It
