How to fix this error: "Scanner is Not Operating Correctly"

[BurninToLearn]

My MP830 (purchased in 2006) will print from my computer but nothing will print  or scan when placed on the scanning bed.  The error is:  "Scanner is not operating correctly."  How can I fix this?  I do have the Set Up CD-Rom with the Driver, Application Software, and Manual on it and the other identifyers on the disk are:  USCD 1.1  QH7-2342

I am not very tech savvy and would like to get this scanner working properly.  Help please.

BurninToLearn

[Jason]

Hello!

So that the Community can help you better, we will need to know the version of Windows or Mac in use.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

[BurninToLearn]

I could not open the email of 6-21 promising me a fix if I clicked on the line within that email, but clicking did not bring me to the website answer and insisted I give a new email address but I don't have another email address to offer. So just send me the fix with another email please and don't require me to use a new email address.

[Jason · Accepted solution]

Hello,

To best assist with this matter, we'd suggest reaching out to our technical support team by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).  One of our friendly reps can provide step-by-step directions to ensure you are back up and running.

Thanks and have a great day!