Hi, pmtaffe!
Welcome to the Canon Forums and thanks for your post!
To ensure the most accurate information is provided, please let everyone know the printer model you are using, and which device you are trying connect to the Canon app with.
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT), excluding holidays.
Thanks!
