12-11-2019 02:18 PM
12-11-2019 04:11 PM
Hello, Helpmeprint.
Which program is being used to print to the MG3022? The MG3022 does not support borderless printing, so if your program is offering that capability, it will cause a conflict with regards to the printer's capabilities.
If you're selecting 4x6 as a custom paper size, then the printable area will not match the paper size.
If the aspect ratio is different than that of the paper (2 : 3 or 3 : 2), then it will need to be cropped to match, or else it will print with uneven margins.
When loading the 4 x 6 paper in the rear tray, ensure it's on the right side of the paper guide. If it's on the left side, it will not feed properly, and the printer may respond as if the wrong type of paper is loaded. Also ensure photo paper is loaded print-side-up in the rear tray.
If you need immediate assistance with this issue, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 8:00 a.m. to 8:00 p.m. ET (excluding holidays).
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