New PIXMA TS3722 getting "canceled the process because an error has occurred"

[AlOso]

Hi, new guy here, new TS3722 printer getting "canceled the process because an error has occurred"

Hoping someone can help out, I'm definitely no printer whiz. Set it up right now, I somehow managed to print a detailed Network Configuration Page (actually three pages) including a diagnostic result of "there is no problem" so I'm assuming it's copacetic.
I tried to print out a document from the mobile app on my samsung galaxy phone and I keep getting "canceled the process because an error has occurred. 
I power cycled the printer and restarted the phone, no change. 
Any advice will be appreciated.

Thanks and Happy New Year to all

Al Oso

[shadowsports]

Greetings,

Are you using the Canon Print app on your mobile device?

Just checking, are you able to print from a computer? 

Does your mobile device have a VPN active?

[AlOso]

Hi Rick,

Sorry, just got home - holiday traveling!

Yes, I've got the Canon Print app on my phone. When I first connected to my phone via wifi a "network results" three page doc printed out. I then tried to print out a doc from my drive and got that error msg. I restarted my phone, powered the printer down/back up again then retraced my steps and same results - network results doc printed out then when I tried to print something got that error.

I don't have a VPN.

thanks so much for your interest and apologies for late response.

Al

[AlOso]

shadowsports, I reread and noticed you'd asked if I could print from a computer, no. we have an old emachines windows 7 pc which is unable to interact with the printer.