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Help! Faint, white line 1" from final photo print, Pixma ix6820



I am new to the community. I am having a new problem with printing 13x19 on my Pixma ix6820. I have done all the roller/plate cleaning and cleaning of nozzles on my printer. I printed a test sheet at the end of each clean and all have come out perfect.


That said, I had printed a 13x19 print of a night photo that came out perfect last week, no problem with the faint line.

Now, I can hear a slight lag in printing and about 1" from finishing, a faint, white line(lack of ink) is now present. No matter if I print from 'Photo or Preview,' on my MacBook Pro, I still get that 'lag sound,'of the printer(as if it is skipping) and the line. You can see it better amoung the blue of the sky. I examined the actual color progression of the photo and it remains constant. 


Has anyone experienced this before? All Canon ink & Photo paper plus semi-gloss, A3(13x19) selected for paper size and correct canon profiles selected before printing. All help is most welcomed.


Thank you everyone!



Product Expert
Product Expert

Hi TTDArtPhoto,


Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:



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