01-04-2021 04:22 PM
Yesterday I printed something out and found the color inks faded so tried running a deep cleaning, but instead of the procedure, it went into an error mode that I am unable to extricate it from. It exhibits the series of 7 flashing lights alternating between On and Alarm lamps. The error codes 5B00 or B501 say I need to send it in for service. Really, it has not been a problem before attempting to clean. I've read some methods to reset it, annd I tried these and unplugging, etc., but it will not exit the error lights mode.
Okay, I may have to send it in, though it's out of warranty, but really would prefer not to invest $ into shipping and repair annd return shipping. I'd almost rather just go to Fedex/Kinkos and print things, since I figure I've paid about a dollar a page (I don't print much).
Any help on attempting a hard factory type reset (assuming there exists such an option) would be much appreciated. At least I could then see if it would be an absolute problem only repaired by a servicing.
Thanks in advance,
01-05-2021 03:56 PM
01-06-2021 08:57 AM - edited 01-06-2021 08:58 AM
Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
01-06-2021 09:07 AM
My hope is that someone will have a suggestion, and help me keep my faith in Canon products.
01-13-2021 05:39 PM
Still no suggestions/solution.
01-13-2021 06:19 PM
Okay, I see that no Canon folks provide support here, but maybe someone can offer a telephone number to get to a technician who could help me. I'm sort of tempted to throw my expensive Pixma G3200 in the trash. Honestly, cost annd hassle to ship and repair, when all I did was attempt a deep cleaning (working one moment, the next, bricked).
There MUST be a factory/hard reset that technicians use, right?
04-23-2021 11:57 PM
I just went through this with my MX892. A great printer that has no Canon support any longer, like many other models. I like the printer because it is one of the better ones that Canon created. Anyway.. there are a couple of pretty good websites out there that provide the soluton for resetting the ink absorber counter and clearing the 5B00 error message.
Go here... https://www.2manuals.com/product_info.php?products_id=1860
Go here... https://www.wic.support/
I wasted $19.99 by talking with Canon. They did not have a solution, other than giving me $19.99 off on a new printer. What was madening, is that Canon produces a Service Tool for every printer they make. But Canon will not share these or even acknowledge they exist. And they no longer have service centers you can send your printer to. Pretty lame in my book. What they should do is for printer models they drop, they should make the Service Tools available. That is the least they could do. Apparenely their greed gets in the way... they just want to sell you a new model, no interest in supporting their customers that have older models. All they would have to do is provide the above websites, and say use at your own risk.
I purchased the ST-V5105 Service Tool from 2Manuals.com for $30 and it worked great. Problem solved.
I noticed that the list of printer models that this tool works on is quite lengthy and includes the Gxxxxx series, MXxxxx series, iPxxxx series, MGxxxx series, and the MP series. So I deceided to share with others that are faced with saying good-bye to their favorite Canon printer due to the 5B00 error.
Hope this helps. I am not a frequent user of this forum, but it is helpful.
04-24-2021 12:51 PM
04-24-2021 01:05 PM
Yes, it is true that the V5105 tool will not work with the Apple operating system. So far, there are few to none for iOS.
But, there is a work around. Seeing that a 5B00 does not occur everyday, just borrow or get a Windows 10 machine, download V5101 and run it. Return the Windows machine. Printer will be repaired.
05-19-2021 07:23 AM
@pawletto, did you ever find a solution for this? I had this occur yesterday and also use a Mac, and was able to solve it using a Mac-specific tool. Here are my notes:
05/31/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.1.2
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
EOS 6D Mark II - Version 1.2.0
PowerShot Elph 360HS - Version 184.108.40.206
PowerShot SX420 IS - Version 220.127.116.11
PowerShot 620 HS - Version 18.104.22.168
PowerShot SX720 HS - Version 22.214.171.124
PowerShot G1X Mark III - Version 126.96.36.199
PowerShot G7X Mark II - Version 188.8.131.52
PowerShot G9X Mark II - Version 184.108.40.206
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.