Gray line when scanning using the sheet feeder

[Fab117]

Hello,

For some time now, I've an issue with my scanner (Canon MX925) when I use the sheet feeder: a grey line appears on the scan.

If I put my document directly on the glass to scan it, the result is perfect.

Example:

It happened overnight, with no software update in between.

I tried to clean the document feeder and the glass with alcohol, but it doesn't change anything, the problem doesn't seem to be physical.

Do someone has a proposal to solve this?

Thank you in advance.

[Tiffany · Accepted solution]

Welcome to The Canon Forums!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA.  The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA