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G7020 Prints but scanner doesn't work

Gnsgrashus
Apprentice

When I attempt to scan, either from the computer or the panel, the scan device moves as if it is scanning. But, I get an error that says the scanner is unable to communicate with the computer.  This was working fine and now suddenly does not. Please help.

3 REPLIES 3

Patrick
Product Expert
Product Expert

Hi Gnsgrashus,

What version of Windows is installed on your computer?
If you are using a Mac, what version of OSX is installed?

Are you using your PIXMA G7020 wirelessly?
Or with a USB cable?

What program are you using to scan?  Are you using the IJ Scan Utility?

When scanning with the IJ Scan Utility, what error code appears at the bottom of the error message that you get?

 

 

 

 

 

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Gnsgrashus
Apprentice

Hi Patrick.

Windows 10.

IJ Scan utility.

It seems to scan when I send the request from the computer. Then says the computer and scanner can't communicate.

Wireless router. (Has not changed)

Hi Gnsgrashus,

When you get the can't communicate error, what error code appears at the bottom of that error message?

 

 

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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