cancel
Showing results for 
Search instead for 
Did you mean: 

G7020 Prints but scanner doesn't work

Gnsgrashus
Apprentice

When I attempt to scan, either from the computer or the panel, the scan device moves as if it is scanning. But, I get an error that says the scanner is unable to communicate with the computer.  This was working fine and now suddenly does not. Please help.

4 REPLIES 4

Patrick
Product Expert
Product Expert

Hi Gnsgrashus,

What version of Windows is installed on your computer?
If you are using a Mac, what version of OSX is installed?

Are you using your PIXMA G7020 wirelessly?
Or with a USB cable?

What program are you using to scan?  Are you using the IJ Scan Utility?

When scanning with the IJ Scan Utility, what error code appears at the bottom of the error message that you get?

 

 

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Gnsgrashus
Apprentice

Hi Patrick.

Windows 10.

IJ Scan utility.

It seems to scan when I send the request from the computer. Then says the computer and scanner can't communicate.

Wireless router. (Has not changed)

Hi Gnsgrashus,

When you get the can't communicate error, what error code appears at the bottom of that error message?

 

 

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

MACwizUT
Apprentice

My client is on a Mac running Monterey. I finally got it to print by IP and AirPrint, but no scanning. The IJ Scan Lite utility is a piece of junk and times out. I finally got it to Scan using Apple's ImageCapture.app, but that is a poor excuse for your company not writing print and scan drivers. I used to love Canon and recommend it because I could make them work on a Mac better than any but HP printers. That isn't my assessment right now. I would like to know Canon's intent relative to Apple products. From what I can see in these forums, I'm not alone and Canon isn't talking.

Announcements
09/19/2022: New firmware version 1.0.4.1 is available for EOS C70
08/31/2022: New firmware version 1.1.1 is available forRF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/28/2022: New firmware version 1.2.1 is available for EOS-R3
07/21/2022: New firmware version 1.6.0 is available for EOS-R5
07/21/2022: New firmware version 1.6.0 is available for EOS-R6
07/21/2022: New firmware version 1.1.0 is available for EOS-R7
07/21/2022: New firmware version 1.1.0 is available for EOS-R10
07/14/2022: New firmware version 1.0.1 is available for CR-X300
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!