07-12-2022 02:10 PM
Ink tanks are 3/4 full but Cyan and Yellow will not print. Did cleaning and tried to do deep clean but getting ec 5200. Ink flush didn't help as both issues still exist. Printer purchased 5/19/2021.
07-14-2022 02:05 PM
Hi,
Since the cleaning and ink flush did not resolve the issue, the print head may need to be replaced. Since the printer is out of warranty, I recommend the Canon Upgrade program.
This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.
If you would like to take advantage of this offer, please the Canon Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.
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