G3270 not printing ink

[Cgillan7]

I set up my brand new G3270 about a month ago, however I just went to use it for the first time tonight. The ink levels are full, but when I printed out a color picture, it did not print any magenta and was streaky. I did a print head cleaning thinking it’s just clogged from sitting. Now it won’t print ANY color except yellow. I did the deep cleaning, even tried to replace the print head ink, however I get an error (5107) half way through the process. I have repeated the steps outlined in the handbook and nothing is working. This printer is brand new - please help! 

[Danny]

Thanks for joining the conversation, Cgillan7!

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