Found where ink cartridges are but top won't release

[connieque]

How do I close the top and bring scanner glass down? I have pushed the lock release both ways and it still won't come down.

[Tara_N]

Hi, connieque!

To ensure the most accurate information is provided, we will need to know the printer model you are using.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

[connieque]

I finally got it to close. Thanks for getting back to me.