06-16-2020 05:17 PM
We purchased a PIXMA MX452 printer in 2013. It is now out of warranty. We purchased a new Mac Book Air computer last week and were surprised that the Mac could only print in black and white. No other settings. The Canon website shows that there are no drivers for the Catalina macOS installed on our new computer. What do we do? We are anxious to print in grayscale and color. Also to scan documents. Surprised that a 6 1/2 year old printer is no longer supported. Would drivers for another printer work?
06-17-2020 10:04 AM - edited 06-17-2020 10:04 AM
Greetings,
Its not possble for all products to be supported indefinitely. Its also possible that the hardware is not compatible with the new software standards Apple created when it implemented 64bit only support in Catalina OS.
The MX 452 is still supported under other operating systems. Please note, drivers for another printer model will not work.
~Rick
Bay Area - CA
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06-17-2020 01:20 PM
Hi CanonJSteven,
You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.
To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Upgrade Program was offered.
09-27-2020 12:10 PM
I've sold my house and am moving back to my vacation cabin and just realized that My Pixma MX452 doesn't work with my MacBook Pro running Catalina. Any chance I can get the upgrade discount?
It really is a shame that this won't work. Any possibility of a new drivers? If not, do you take back old printers for recycling?
SIncerely,
Richard D.
10-14-2020 02:12 PM
Hi ricojman,
You are correct, the PIXMA MX452 is not compatible with macOS v10.15. You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.
To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Upgrade Program was offered.
11-21-2020 11:44 AM
Hi,
I just got a MacOS Catalina system and MX452 is not compatible as I discovered. Am I eligible to turn in my printer for another with any discount? Thanks Pat
12-17-2020 03:52 PM
Hi scp,
Yes, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.
To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Upgrade Program was offered.
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