Configuration error 0X8007007e when trying to print

[AZPhil]

Hello All,

 I have a PIXMA TR7520 printer and just recently when try tp print photograph from my saved scanned images I get this message in red letter when the printer tool window open. " EXPERIENCED UNEXPECTED CONFIGURATION PROBLEM"  with this code underneath it.    0X8007007e I tried to reload my drivers but I still am getting this . It prints a good test page but not working the way it was just 10 minutes before. Any help would be greatly appreciated.

Phil

[shadowsports]

Greetings,

What application are you printing from?

Does this occur with every file or just one?

See the post below.

https://community.usa.canon.com/t5/Printer-Multifunction-Support/PIXMA-TS-6320-Won-t-Print-PDFs-or-P...

[AZPhil]

Hello Rick,

I am getting this when I open a file(Document& Picture) and select Print. The printer window opens and has that message just below the ON/OFF icon.

I found out that if I don't open the file and just select it and and right click and select the print option it works. my example of what I am doing: I open up my picture file from my menu, Then I click on that image and its displayed(opens) and I select the printer icon on the upper right . I get this error. If I just right click the image and select the Print from the drop down menu it works.

 I hope that explains what I am experiencing.

Thanks for looking at this. I'll take a look at the link you provided \.

Phil

[AZPhil]

I'll add that this is a lenovo ideapad running Windows 10 version 1909

[AZPhil]

Hello Rick,

 I read the link you provided and I followed Patrick's(Product expert for Canon) instructions and uninstalled and reinstalled all the drivers and software from the CD that was provided with this.

I still am experienceing the same thing.

I also printer out the Network configuration page and I am getting this on the print out.

 2 Network Diagnostics

2- 1 Diagnostic result:  There is a problem in the setting/enviroment.

2-2 Result codes   c-0, c-7,c-9

These say its a wifi problem. I reset my router and like mentioned above, this only happens when I open the file and use the printer icon.. If I just right click on the file/image and select Print from the drop down menu It works........????????

So let me know what you think

Thanks

Phil

[AZPhil]

One other note/question. I am getting a notice that my ink is low. But the bar graph still shows that I am at the lower end but I am not out.
Would the low ink cause the problem I am seeing?

Phil

[Michael]

Hello,

Low ink would not cause this particular error on Windows. 

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