Check printer 5100

[mygirls15]

I recently purchased a used Canon MP530 and replaced all of the ink with brand new Canon cartridges. I kept receiving the check cartridge status but unplugged it and it went away only for a new error message to appear. Check printer 5100. I have checked for paper jams and can not figure out what the problem is. Can somebody else tell me what I should try?

[James_C]

Hi mygirls15,

The error is a generic internal error code.  Unfortunately, it could mean one of many things.  To try to resolve the error, please follow the following steps:

 1.  Turn off the printer and disconnect the power cord and USB cable.

 2.  Remove paper from the automatic sheet feeder (in the back).

 3.  Gently pull jammed paper out, if any.

     3-1.  If paper is visible from the ASF, use both hands to pull the paper out slowly.

     3-2.  If paper is visible from the paper output slot, use both hands to pull the paper out slowly.

 4.  If the paper tears and a piece of that remains inside the printer, open the printer cover and remove the paper from inside the printer.

 5.  Check ASF with a bright light to check for obstructions.  Remove any if found.

 6.  Open the rear cover to check if the paper is jammed.

 7.  Pull out the cassette and check if the paper is jammed inside the cassette area.

 8.  Load paper back into the ASF or cassette.

 9.  Reconnect the power cord, turn on the printer and confirm that the Alarm light is off. (If there was any jammed paper remaining in the printer, the paper may be automatically ejected.)

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI