Hello joni,
Welcome to the Canon Forums and thanks for your post!
To have a better understanding of your issue, please let everyone know what Model printer you have. The model name and number is generally located of the front panel or top cover of most Pimxa series printers. That way, the community will be able to assist you with suggestions appropriate for your product.
Any other details you'd like to give will only help the Community better understand your issue!
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanonor by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks!
