Canon pixma mx492 standard encoder

[MXP]

I have a canon pixma mx492 printer, A child took out a plastic strip with a spring on one side and on the other side it says standard encoder. I can not find anything on how to put the encoder back in place, only how to clean it. When I start the printer, the ink cartridge holder slams on the sides of the printer. Is there any way I can put it back? Thank you

[Patrick]

Hi MXP,

You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002.  They're available weekdays and Saturdays after 11 AM ET (8 AM PT). Let them know you have been working with technical support and the Canon Upgrade Program was offered.