12-03-2016 12:54 PM
My printer shut down while printing, I checked all the connections, what should I do next! Thank You
Solved! Go to Solution.
12-04-2016 09:32 PM
Hi ringer54,
Please perform the following steps to try and get the printer to power back on:
1. Unplug the power cord from the back of the printer and from the wall outlet/surge protector and leave them out for at least 10 minutes, then plug it back in. Sometimes one port on a surge protector will work, while another will not, so we recommend plugging the printer directly into a wall outlet.
2. If the printer reset didn't work, please try to plug the printer into another power outlet in a different area of the room, or another room if possible and try to turn the unit on.
3. If you have another power cord you can use with the printer, please try to use that power cord to see if this will resolve the issue.
If the printer still does not turn on after these steps, it may require servicing; we ask that you please contact a Canon technical support representative here for further assistance. A representative will be happy to assist you free of charge.
12-04-2016 09:32 PM
Hi ringer54,
Please perform the following steps to try and get the printer to power back on:
1. Unplug the power cord from the back of the printer and from the wall outlet/surge protector and leave them out for at least 10 minutes, then plug it back in. Sometimes one port on a surge protector will work, while another will not, so we recommend plugging the printer directly into a wall outlet.
2. If the printer reset didn't work, please try to plug the printer into another power outlet in a different area of the room, or another room if possible and try to turn the unit on.
3. If you have another power cord you can use with the printer, please try to use that power cord to see if this will resolve the issue.
If the printer still does not turn on after these steps, it may require servicing; we ask that you please contact a Canon technical support representative here for further assistance. A representative will be happy to assist you free of charge.
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