Hi mickeyminnie! So that the Community can help you better, we will need to know any error messages you're getting. Any other details you'd like to give will only help the Community better understand your issue! Thanks and have a great day!
Please use our MP Navigator EX program to scan with the unit. This program can be found on your Desktop or in the Canon Utilities listing of the Start Menu.
If the program has not been installed, please visit the following link to download the program from our website.
