Canon TS5020 printer error message 6000

[jmm1949]

The only place paper is jammed is it has gone halfway down the feed and stops - pull paper out, restart it, does the same thing again 

[Patrick · Accepted solution]

Hi jmm1949,

The 6000 error can be caused by a paper jam.  Please use the steps in the following article to check for and remove jammed paper from your PIXMA TS5020:

https://support.usa.canon.com/kb/index?page=content&id=ART169979

If the error persists, your PIXMA TS5020 would require service.  If your PIXMA TS5020 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com

If your PIXMA TS5020 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

[jmm1949]

Thanks for taking the time for your reply -  Joyce~