Canon Series 3600 Error Code 5100 - paper jammed, I removed jammed paper, still won't print

[rhondahall]

Canon 3600 series - received error code 5100 - ink cartridges were fine however, paper was jammed.  Removed jammed paper, made sure no paper left in printer.  Tried to print again, same thing happened.  How do I fix this so I can print my documents?

Thank you,

Rhonda Hall

[Danny]

Hi, rhondahall!

So that the Community can help you better, we will need to know exactly which Canon printer model you're using, as we've made both a single function PIXMA iP3600 and a multifunction PIXMA MG3600 series. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by ready to help 24/7 via email at http://Canon.us/SupportCF or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT). We also encourage you to check out our Knowledge Base at that same link for answers to common questions.

Thanks and have a great day!

[rhondahall]

Hi Danny,

Thank you for replying to me.  I have a Canon Series MG 3620 printer.  I also tried do the realignment process as the manual suggested as well and the alignment is still off and still jamming.

Thank you for your help,

Rhonda

[Michael]

Hello.

Please contact our support group using the information outlined in the previous response for assistance with this matter.

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