Canon Selphy CP760 Paper Won't Pick Up and Thinks the Ink Cartridge Has to be Changed

[kvernacchio]

I have had my Canon Selphy CP760 for about 10 years.  I have not used it all that often, but wanted to start printing pictures downloaded from Facebook.  I spent all day yesterday trying to get the printer to work on my Windows 10 computer.  First trying to figure out how to get Windows to recognize it since it was installing it as an "unspecified" device, then having to search for the right driver that would work and be recognized with Windows 10 (I believe I went with the Windows Vista 64 bit version).  By the way why doesn't Canon just direct people to use that driver for Windows 10?

I got one print out of the printer and tried to do a second, but the paper got jammed.  I got the paper out, but for some reason the printer decided the ink cartridge was now a problem.  Initially I could not get the ink cartridge out.  I pushed down on the little paper tray lever up front and it allowed me to release the ink cartridge.  Now I have a problem that the machine thinks I need a new ink cartridge and the little paper tray lever is stuck in a down position.  

I would like to do a hard reset of the unit to see if that would fix the problem.  If not, then I have to figure out what is physically wrong with the unit.  Any suggestions?

[BillS]

Hi kvemacchio,

If the paper won't feed and the ink cartridge cannot be removed, the printer will require service.

For factory service, please forward your printer to one of the Factory Service Centers shown below.  If it has been less than one year since the printer was purchased, we ask that you also include proof of warranty in the form of a copy of your sales receipt.

When shipping your printer, please be sure to remove the memory card and batteries. You are not required to send any accessories or manuals when shipping the printer.  Be sure to include your name, street address (no P.O. boxes, please), telephone number, email address, and a letter describing the issue with the product.

Alternately, you may fill out an online repair request form at the following link to setup your repair using our online service.

https://www.usa.canon.com/internet/portal/us/home/support/service-repair

As we do not provide RMA numbers for service, we suggest using a trackable and insurable service (i.e. UPS, FedEX, Priority Mail) to ship your printer. Please package the printer very securely in a sturdy shipping box to prevent damage during shipment.

Canon USA and The UPS Store have partnered to provide our customers with a convenient repair drop-off solution at any one of the 4,500 UPS retail locations.

With the Canon Shipping Solution program, you receive a 20% discount on the packaging (box, tape, bubble wrap) of your item to be sent in for repair and discounted shipping rates of 5% - 8% (off local retail rates.)*

Simply print the attached PDF here and bring it to your nearest UPS Store retail location.  http://www.theupsstore.com/locations

*Participating Canon Factory Service Centers only (Costa Mesa, CA and Newport News, VA)

Please send your printer to one of the Factory Service Centers below:

Canon Factory Service Center
12022 Canon Boulevard
Newport News, VA 23606

Or:

Canon Factory Service Center
123 Paularino Ave.
Costa Mesa, CA 92626-3311

Upon arrival at the Factory Service Center, your printer will be logged in to our repair database and assigned a repair number. Next, the printer will be visually inspected and you will be advised of the findings. If the required repairs are covered by the warranty, the repairs will begin immediately, and you will not be contacted. When the repairs are complete, the printer will be shipped back to you via Federal Express. The length of time for the repair will be dependent upon the nature of the repair and availability of parts, if needed. Usually, warranted repairs are completed within approximately five to seven business days of the printer's arrival at the Factory Service Center.

All decisions regarding warranty coverage are made by the Factory Service Center at the time of repair. If the repair entails something that is not covered in warranty, a written estimate will be sent to you at the address that you have provided. The repairs to your printer will not begin until you approve this estimate and make payment arrangements. If, after receiving the estimate, you do not wish to have the printer repaired, please inform the Factory Service Center of your decision as soon as possible. If you decline the estimate, the printer will be shipped back to you unrepaired.

Once you have confirmed with your shipper that the camera has been delivered, you are more than welcome to contact us for repair updates. Please include your name, address, and telephone number, as well as the serial number of the printer, in all repair status inquiries.

Please note that our U.S. Factory Service Centers are unable to accept packages from or return equipment to addresses outside the United States.

This didn't answer your question or issue? Please contact us at one of the methods on the Contact Us page for further assistance.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.