02-17-2025
05:05 PM
- last edited on
02-18-2025
09:50 AM
by
Danny
Hello, I've had my canon for a while and it started having an issue (see image) where the black makes dots/ghosting/grainy bits now on the image. I have tried running the all of printer maintenance on the device; nozzle checks, cleaning, deep cleaning, auto head alignment, roller cleaning, and bottom plate cleaning and it hasn't fixed the issue. I have also changed the cartridges as well. Anything else I can try?
02-19-2025 04:19 PM
Hi Mews,
What version of Windows is installed on your computer?
If you are usinga Mac,what version of the macOS is installed?
What type of paper are you printing on?
Who is the manufacturer of that paper?
Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.
02-19-2025 04:30 PM - edited 02-19-2025 04:30 PM
Hi Patrick
I am using Windows 10. Version 10.0.19045 Build 19045
As for paper, it happens with glossy, glossy sticker paper, regular photocopy, cardstock and premium satin so the fuzz consistent through out all paper types I have. I do not know the manufacturer of the most used glossy sticker paper, but my other papers are Canon, Koala, and Recollections.
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.