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Canon Pixma TS6120 Offline

nancynap
Apprentice

I just upgraded my mac to High Sierra, version 10.13.3

When I send a job to the printer, "the printer is not connected".

 

Screen Shot 2018-02-16 at 9.56.47 AM.png

 

I have rebooted both the computer and the printer and continue to get this message.  I was thinking that the upgrade to a new version of the operating system might require an updated printer driver.  Any thoughts?

2 REPLIES 2

Michael
Product Expert
Product Expert

Hello.

 

Try installing the latest drivers from our website.  Visit www.usa.canon.com to download the latest drivers for your product.

 

If you continue to have difficulties, find more help at Contact Us.

 

 

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Canon6120
Apprentice

I suspect the printer has one cartridge out of ink thus forcing you to put in a cartridge to coontinue printing. Sneaky - never trust a printer company with a cartridge. 

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