07-16-2018 06:28 PM
Prints green on all settings. I've read other suggestions for other models and they don't seem to apply.
07-19-2018 09:33 AM
Hello.
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07-24-2018 01:42 PM
Hello, Michael:
Thank you for your input.Cleaning and test printing did nothing, so I deleted the printer and uninstalled the software from my laptop, reinstalled and replaced the magenta ink tank as it was low. No idea which thing worked, but it is printing well now.
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