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Canon Pixma MG6450 scanner not working

DodeFox
Apprentice

I have just purchased a Canon Pixma MG6450 multi function printer. The scanner won't work with a dialogue box appearing stating that the scanner is 1. turned off or 2. the USB cable is disconnected.

 

Neither is in fact true and I have now tried 2 new USB cables with the same results...........any advice???

1 REPLY 1

merrymary247
Rising Star
Are you using Windows or Mac? Are you using the IJ scan utility? Can the printer make a copy? It looks like you have a European model, so not sure if the process is the same.
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