Canon Pixma MG6450 scanner not working

[DodeFox]

I have just purchased a Canon Pixma MG6450 multi function printer. The scanner won't work with a dialogue box appearing stating that the scanner is 1. turned off or 2. the USB cable is disconnected.

Neither is in fact true and I have now tried 2 new USB cables with the same results...........any advice???

[merrymary247]

Are you using Windows or Mac? Are you using the IJ scan utility? Can the printer make a copy? It looks like you have a European model, so not sure if the process is the same.