Canon Pixma MG3500 series

[canonballking45]

I'm operating on Windows 10 operating system my printer use to work fine until Microsoft windows 10 updated itself now i get a message that says "cannot communicate with the printer".Can someone please help me fix this problem?

[Ramona]

Hi canonballking45,

If you are using the printer via a USB cable, please unplug the USB cable from the printer and also unplug the printer from the wall outlet, leave them unplugged for at least 5 minutes, then plug both the USB cable and power cord back in, turn the printer back on and attempt to print again to see if this will resolve the issue.

If you are using the printer wirelessly, resetting your network may resolve the issue being experienced. To do this, please follow these steps:

1. Turn off the printer and unplug the power cord, then turn off your computer.

2. Unplug your wireless router for at least 60 seconds, then plug it back in.

3. Wait 5 minutes, then plug the printer back in, and turn it and the computer back on.

Please attempt to print again. If you still experience difficulty, we recommend reinstalling the printer drivers on your computer.  The latest drivers for the printer can be downloaded from the Canon USA website here.  You will want to download and install the MP DRIVERS file from the DRIVERS section of the wepage.  

If you are still unable to print, we ask that you please contact a Canon technical support representative here for further assistance. A representative will be happy to assist you free of charge.