Canon PIXMA MX 492 for Macbook Pro

[richard7893]

I have a PIXMA MX 492 Printer & Scanner. I am using a Macbook Pro OS X El Capitan Version 10.11.6 I downloaded the Canon IJ Scan Utility2 driver from the Canon website. A problem arises when I have a filename to an item I want to scan.  For example if I say I want to save a scanned file and want to name it "test", instead when I go to retrieve the file it will save as "test 2016890800". I just want to save the filename as I have assigned it, not with all the extra numbers and things after the file name. How do I fix this?

Any help would be appreciated 

[Crista]

Hi richard7893!

Thanks for posting in the Canon Forums!

To have a better understanding of your issue, please let everyone know what operating system (Mac OS 10.X) you are using. That way, community will be able to assist you with suggestions appropriate for your product.

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team.

[knabilcanon]

dear Frind,

could you use below link for support and learn your question

https://www.youtube.com/watch?v=EgUKFdCXSGM 

best regardes