Canon PIXMA 5350 no longer prints black after Windows 10 1703 creators update

[marcelio]

Hi,

after updating my windows system to 1703 my pixma 5350 no longer prints from the black cartrigde. I've replaced all the inkcontainers with new original ones, manually cleaned the print head and did the deap cleaning. Documents that I indicate to print as greyscale come out blank. When using color mode they black areas come out grey as if they are mixed only with the color containers. The print head alignment prints ok but the colors are more vague than usual I think and the black looks greyish...

From a Win1511 it prints fine. Anyone experienced the same?

Cheers

Marcel

[Michael · Accepted solution]

Hello.

If the issue persists after cleanings and deep cleanings have been done, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

[marcelio]

Turns out that the printer needs to be repaired 😞  Odd, printing from in iPad works ok, but making copies is no longer possible. Will probably end up buying a new printer as that's cheaper than getting it repaired...