02-02-2020 12:33 PM
Frustration! Printer only prints partial page or blank page. Happens mostly with Publisher documents and double-sided docs. Any solution? Have already downloaded latest software, cleaned and tested, etc. Nothing seems to work.
02-04-2020 12:17 PM
Hi carolonpark.
What operating system is running on the computer that's experiencing this problem?
Also, please perform a nozzle check, and post the results in your response.
02-04-2020 01:36 PM
Windows 10. Performed all the checks. All is normal.
02-05-2020 02:41 PM
Just to double check, please compare your printout to the example below.
Does your nozzle check print correctly?
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
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