07-13-2018 10:35 PM
My Canon MX922 has been working very well for the past several years, yet recently it started rebooting by itself. I think it hangs and then ends up restarting.
Here's how I find it most of the time.
I did a full reset and left it alone for a few days. No restarts.
As soon as I hooked it up to the network, boom - several hours later it restarted.
Any ideas?
My network consists of a UniFi router and 4 UniFi AC HD APs. The printer is wired with a network cable.
07-14-2018 12:28 PM - edited 07-14-2018 12:33 PM
Greetings,
Three common scenarios for this situation. A failed FW update, failing power supply or the unit was subjected to a extreme power fluctuation.
Failed FW update:
The printer or you applies a FW update. The file fails to load properly or fully update. FW is corrupt. Might power on, but eventually the fault causes the system to restart or (loop).
Failing Power Supply:
Behavior: Printer runs normally, power supply is weak or failing, when it can't supply stable nominal power, the device restarts.
Power fluctuation:
Printer is subject to any of the following. Power surge, power dip (brownout), power going off/on during storm, etc. Electrical devices don't like these phenomenons. A surge protector or better yet, A UPS with AVR offers the best protection against these types of power fluctuations. Doesn't guarantee it won’t happen, but certainly helps.
A reset should clear any errors, but may not resolve corrupt FW. You can try setting a static IP and see if this helps, but if the device restarts when attempting to get a DHCP IP address from your network, the problem is likely more serious.
~Rick
Bay Area - CA
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