01-17-2023 09:19 PM
Hi friends....i have a canon mx922...it stopped printing colors. Check Nozzle test prints only in black. I did deep cleaning several times. I did reset the printer, updated firmware. I even removed printer head and cleaning nozzles with water. There is no message of error. Everything looks good but no color printing at all. Not a single dot. I fear it might be a main board issue and not really a mechanical one. Any suggestion?
01-19-2023 01:10 PM
Since the cleanings and deep cleaning did not resolve the issue, the printer would require service.
If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.
If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.
If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.
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