Canon MX922 - Scanner Keeps Jamming

[PCS]

Hello,

The scanner keeps jamming near where the paper is inserted into the top of the scanner.  It can handle one sheet at a time but continues to jam if we put more than one sheet in it (so we've been having to lay each sheet on the glass to scan).  Any suggestions?

Thank you.

[Stephen]

Hi, PCS!

So that the Community can help you better, we will need to know about any error messages you're seeing, and the Computer Operating System you're using (Windows Vista/7/8/10 or macOS 10.x), as well as the way you connect to your device (USB or networked via WiFi or Ethernet).

Any other details you'd like to give will only help the Community better understand your issue!

If you're in the United States, and this is an urgent support need, please click HERE for your support options.

If you're outside of the USA, please click HERE to find support options in your country.

Thanks and have a great day!