Hi terrecast9624,
To try and resolve the print quality issue being experienced, please perform a print head alignment on the printer by following the steps located here. We also recommend cleaning the encoder film of the printer by following the steps located here.
Should you continue to experience difficulty, we ask that you please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays) for further assistance. A Canon technical support representative will be happy to help. There is no charge for this call.
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