Canon MG7720 DVD print woes

[SharonASinclair]

I have not been able to print on a dvd since updating to Mac 10.12 Sierra. Have all latest drivers, etc. installed. Working through "My Image Garden" I can create a dvd label and go through all of the steps but it will pull the dvd in, whir a bit (just enough to give me hope), then eject the dvd as if it has been printed... but it is the same as it went in. I see a "Filter error" message when I look at the printer app.

I am hoping someone can help! Thank you!

[Michael]

Hello.

At this time, official OS X Sierra drivers are not available.  The only workaround that we have at this time is to use the El Capitan drivers.  Please www.usa.canon.com to download the OS 10.11 drivers.

Continue to check the same page in the future for OS 10.12 updates. 

We have a workaround that may help with the filter error until an update is released.  Please review the following link:

Mac OS X Sierra: Filter error

This didn't answer your question or issue? Find more help at Contact Us.