Canon IX6820 - Reset Options (Error code 1403 & B200)

[Addisonj2481]

Hello...I have owned my Canon IX6820 for a few years now.  I've had occasional print quality issues that I resolved by doing a manual cleaning of the print head.  Last week the printer thru an error code 1403 on power up and the resume\cancel light blinks 5 times.  I removed the print head and did a very extensive manual cleaning.  Still did not clear the issue.  I watched several YouTube videos on trying to reset the printer.  The most popular being hold the resume button while powering it up and then pushing the resume button 5 times while still holding the power button.  That also did not clear the error.   So I purchased a new print head.  I installed it over the weekend.  Now instead of the error code 1403, I get a B200 error.  Which appears to be the same type code ...print head error.  I assume the replacement head was a different build version thus the different code number.   Does anyone know the correct procedure for performing a hard reset on the printer?  I would like to make sure its not a reset issue before giving up on the printer since it is hardly ever been used that much.   If someone has had a similar experience on the IX6800 series printer, please share your results.  I purchased this printer for the 13"x19" capabilities.  Hate to trash it now.

Additional information...I have used aftermarket non-Canon ink ever since having the printer.  No issues printing with those cartridges.  So I don't see how it could be the cartridges causing the issue.  I do print a least every other week to keep the printer active.

[davidkstyler]

Any updates, I also replaced my print head and get a B200 error?

[Patrick]

Hi davidkstyler,

Your PIXMA iX6820 would require service.  If your PIXMA iX6820 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your product and then click on the Product Support button.  When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your PIXMA iX6820 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.