Canon G3100 doesn't print, does cleaning constantly.

[RodrigoNH]

Hi everybody, thanks for this community. I have a problem with my Canon G3100. For some reason, as soon as I turn on the printer, it performs movements in the purge unit and the paper feed at the same time. And two things happen:

a) If there is paper in the tray, it takes the first sheet and keeps wanting to take more sheets, until it finally locks up.

b) If there are no sheets in the tray, the tray still moves, but the printer stops failing. But when I send something to print, it starts cleaning the heads and doesn't stop. I need to unplug the printer.

So I checked sensors, paper intake, purge unit, encoders, cartridges ... And I didn't find anything. Looks like it's out of calibration.

I will appreciate any kind of help, I am desperate.

[RodrigoNH]

Has anyone here had a similar problem?

[Danny]

Hi, RodrigoNH!

Welcome to The Canon Forums, and thanks for posting!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA.  The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Thanks for choosing Canon!

[RodrigoNH]

Thanks.