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Cannot scan with mx925 and Catalina

olivier
Apprentice

Hi there,

 

I made a clean install and downloaded fresh drivers and software for catalina

 

Despite this th emac doesn't recognize the scan:

- it doesn't recognize the scan using IJ scan utilities

- it doesn't appear in solution menu (hopefully yes afterrwards)

 

I tried to use IJ Network Scanner selector EX and Canon IJ network tools and try to reinstall the printer

 

Funny enough this is on the iMac , on my laptop i didn't made a clean install and it is working fine 

 

If you can help i would love it

Olivier

1 ACCEPTED SOLUTION

Abel
Moderator
Moderator

Hi, olivier!

Welcome to The Canon Forums, and thanks for posting!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA.  The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Thanks for choosing Canon!

 

View solution in original post

1 REPLY 1

Abel
Moderator
Moderator

Hi, olivier!

Welcome to The Canon Forums, and thanks for posting!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA.  The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Thanks for choosing Canon!

 

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