12-09-2013 03:04 PM
I just bought a PIXMA MG222O a few months back and i have recently updated my computer to window 8.1 and now my printer is saying Cannot communicate with the printer.
Turn Enable bi-directional support on in the printer's Properties dialog box. i did not find that anywhere in the printers properties dialog box. I researched and found that other people were having the same problem so i tried down loading what they did and mine is still not working. What can i do to fix this?
12-31-2013 08:59 PM
I, too, am having this same problem with my Canon MX710 printer, which I am using in wireless mode. The message I get is:
Cannot communicate with the printer.
Turn Enable bi-directional support on in the printer's Properties dialog box.
Some of the time my document will then go ahead and print. Other times I get a message that my printer is off-line. Everything worked fine until I updated to Windows 8.1 a couple of months ago. Does anyone know how to solve this problem?
01-12-2014 04:05 PM
Please follow these steps to enable bi-directional support:
1. On your keyboard, hold the Windows key and press " X ".
2. Click CONTROL PANEL.
3. Select DEVICES AND PRINTERS. The Devices and printers window opens.
4. Click your right mouse button on the listing for your printer, and then select PRINTER PROPERTIES from the menu that appears.
5. In the printer's PROPERTIES window, select PORTS, then check the box for 'Enable bidirectional support'.
6. Press the OK button to save the changes.
Hope this helps!
If you still experience difficulty, please feel free to Contact Us for further assistance.
01-12-2014 09:51 PM
To be allowed to enter the change per the instructions, I found that I first had to click on the "Change Properties" button on the GENERAL tab. Without this step, everything was faded out on the PORTS tab. After clicking the "Change Properties" button, I was then able to check the box for "Enable bidirectional support" on the PORTS tab. Now printing works perfectly! After several months of encountering the communication problem, it is great to have it working properly again. Thank you very much, Ramona!
03-19-2014 08:58 PM - edited 03-19-2014 09:02 PM
Thank you Ramona AND THANK YOU "SP_prt" !!
I've had this problem for months now and the error keeps coming up on my desktop and my laptops using the wireless router. I had followed Ramona's instructions and once into Printer Properties, via the the Control Panel, found that the "Enable Bi-Directional Support" option had already been checked - yet the problem wouldn't go away.
Once I followed the further suggestion from SP_prt, I found that the checkbox was clear - after going through the GENERAL tab and selecting "Change Properties".
P.S. This clears up yet another problem I experienced once upgrading to Windows 8.1 using a Windows 7 desktop.
05-14-2014 07:33 PM - edited 05-14-2014 07:35 PM
I had to follow other steps but with the steps you provided anyone should be able to figure it out. Thank you so much as your post was extremely helpful. Thanks Ramona!
01-09-2018 11:15 PM
05/31/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.1.2
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
EOS 6D Mark II - Version 1.2.0
PowerShot Elph 360HS - Version 126.96.36.199
PowerShot SX420 IS - Version 188.8.131.52
PowerShot 620 HS - Version 184.108.40.206
PowerShot SX720 HS - Version 220.127.116.11
PowerShot G1X Mark III - Version 18.104.22.168
PowerShot G7X Mark II - Version 22.214.171.124
PowerShot G9X Mark II - Version 126.96.36.199
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.