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Cannon TR8520 printer consistently skips lines prints 3 skips 3 ... word and excel documents

RobertG
Apprentice

My TR8520 printer just started skipping lines.  The printer itself is old, I think cannon sent it to me to replace my ancient one when I had problems with it.  I have no documentation to register the TR8520.  Something changed.

Any ideas?  The ink cartridges are ok.  I've tried reloading the Cannon software; nothing works to fix this problem.  It produces copies with out a problem.  Just printing is a problem.  I've tried to contact Cannon Support but all I get is an AI robot.

Could there be a software issue?   I'm not certain of the software I should be using.  I'm running Windows 10 my desktop is old.  However, the same results occur from my remote laptop which is more up-to-date, I think.

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