PIXMA TR4500 series - Error Support Code 5100

[rboth08]

Hello,

I have a Canon Pixma TR4500 printer. it keeps giving me this error code. the ink is in, and nothing is in the printer to block it. no paper jams either. but it keeps giving it to me when i want to print. please help me. i also unplugged the printer, but it still keeps doing it. i do not know what else to do and i need to print some documents out. please help me. 

[SamanthaW]

Hi there! 

Please double check your printer model, as we do not have a TR4500 in our lineup, you should see the model on the front or the top of the printer! 

[rboth08]

4520, sorry

[shadowsports]

Here is some additional information on that error. 

https://ij.manual.canon/ij/webmanual/ErrorCode/TR4500%20series/EN/ERR/5100.html?ref=5100

[rboth08]

Yes, ive seen this but im still receiving the error. 

[shadowsports]

Greetings,

The information provided is clear.  If you have performed the steps in the article, the next step is to contact Canon support.  

https://myprofile.americas.canon.com/us/signin

[Patrick]

Hi rboth08,

Please try cleaning the encoder inside of your PIXMA TR4520.  To do this, please follow the steps provided on this page:

Cleaning the Encoder Film - TR4520 / TR4522

If the 5100 error persists, your PIXMA TR4520 would require service.  If your PIXMA TR4520 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA TR4520 and then click on the Product Support button.  When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your PIXMA TR4520 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

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