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Can't setup wireless connection for my printer MG 3620


I tried to setup my wireless connection between my printer and my macbook using software downloaded from canon website. I successfully went through step 1 and 2 after it said on the screen that my printer successfully connected to my wireless router. However when I went to step 3, it tried to download something and then said installation failed.


During the process i connect my macbook with the printer through wifi connect (canon_ij), and there was a time it said it temporarily disabled connection, and when my printer successfully connected to my wireless router, my macbook reconnected to my regular wifi. Then when i proceeded to step 3 the installation failed


I tried to redo many times but it still failed. Can anyone help me with this?


My Mac OS is Big Sur 11.2.1 if that helps


Product Expert
Product Expert

Hi phmtr,


Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:





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I bought the PIXMA 3620 2 years ago or so.  As a practical matter, I have never been able to establish internet connection without technical support.  Twice I had pleasant conversations with technical support and they led me through a maze I could not understand but worked.  I am trying a third time and find out it's going to cost $19.99 to talk to technical support.  This should be something any user can do without technical support, and if they can't it should be free.  Help.