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Can't register my new TS5020 printer..

Blackink
Contributor

OK, this is one of 3 problems but I'll list only one.

 

I can't register my new TS5020 printer.

 

Here is the link to the message I get when trying, and I tried with capital letters too and got the same message: https://imgur.com/WlSiwpp

 

I double checked inside the printer and on the box and the serial # is the same.

 

From reading the error message, it can't be the first one because my serial # doesn't even start with "AZD".

The second message says the product was not intended for sale in the U.S.!!!

 

What is going on here?!?

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