Can't print photos

[purbrookian]

Using a Pixma MG5420 and running El Capitan ,attempting to print  4" x6" photos on photo paper brings up an error message warning that "..there is no paper in the upper cassette." What upper cassette? Have loaded the bottom tray with 4" x6" glossy paper and adjusted the guides, and made sure the settings (type of paper, size, etc) are correct.

Up until last week the printer was performing perfectly.

[Patrick]

Hi purbrookian,

The PIXMA MG5420 has two paper sources for feeding paper, the cassette (upper) and cassette (lower).

The paper source used depends on the page size and media type.

 Note

 When printing, select the correct page size and media type. If you select the wrong page size or media type, the machine may feed paper from the wrong paper source or may not print with the proper print quality.

Loading Small Size Photo Paper in the cassette (upper)

When using small size photo paper, such as 4" x 6" (10 x 15 cm) or 5" x 7" (13 x 18 cm), load it in thecassette (upper).

The machine feeds photo paper from the cassette (upper) automatically if you select a page size such as 4" x 6" (10 x 15 cm) or 5" x 7" (13 x 18 cm) in the print settings at the operation panel or the printer driver.

(A) Photo paper (4" x 6" (10 x 15 cm) or 5" x 7" (13 x 18 cm) size)

Loading Large Size Photo Paper / Plain Paper or Envelopes in the cassette (lower)

When using large size photo paper or plain paper, such as A4, B5, A5, or Letter, load it in the cassette (lower). You can also load envelopes in the cassette (lower).

The machine feeds paper from the cassette (lower) automatically if you select a page size such as A4, B5, A5, or Letter in the print settings at the operation panel or the printer driver.

(B) Photo paper (A4, 8" x 10" (20 x 25 cm), or Letter size)

(C) Plain paper (A4, B5, A5, Letter, or Legal size)

(D) Envelopes

Loading Paper with the Print Side Facing Down

If paper has print side (front or back), such as photo paper, load it with the whiter side (or glossy side) facing down.

(E) cassette (upper)

(F) cassette (lower)