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Can’t get ahold of support - Getting charged after cancelling ink subscription

kriderariel
Apprentice

Is anyone having issues with getting charged after canceling subscription? I originally subscribed to the 100 page ink renew where I get sent ink when my levels are low, I never received any ink so cancelled my subscription. I was charged for a 2nd time AFTER cancelling. How do I contact support to get refunded? I am very annoyed! I would have happily kept my subscription if they actually sent Ink like their advertisement states when it gets low but I never received anything. 

1 REPLY 1

SamanthaW
Moderator
Moderator

That does sound frustrating! Our sales team can take a look for you at 1-800-385-2155 Monday to Saturday, excluding holidays! 

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