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Can't find printer/usb cable not working

poopmaster69
Apprentice

I have a mac and a wonderful TR8520. When I open Printers & Scanners I can't find my printer. Wireless printers are not allowed to be connected on my college wifi, so I bought a usb cable to print that way. Now, the printer is connected, because I tried to disconnect it to see if that worked. How do I get the printer to show up on "Add printer" and then, we setup the printer using the mac setup thing, but that didn't work either, it didn't find the printer when we tried printing. HELPPPPP!!!!!!!!!!

1 REPLY 1

Danny
Moderator
Moderator

Hi!

So that the Community can help you better, we need to know exactly which version of macOS is running on your Mac. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

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