Can not scan to my PC

[hdcchrome]

Any time I try to iniciate a scan from printer to my PC this message appears.

I installed the software and I can print just fine, but can NOT scan

[SamanthaW]

Hi!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what printer you have, your computer's operating system (Windows Vista/7/8 or Mac OS 10.X), and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 8AM to 8PM ET, excluding holidays. 

Thanks!